Cookie Policy

Updated: June 23rd 2019

At Knowde, we believe in being clear and open about how we collect data related to you. This Cookie Policy provides detailed information about how and when Knowde (collectively, “Knowde”, “Company”, “we” or “us”) use cookies and similar technologies, to recognize you when you visit our websites at www.knowde.com, and any associated subdomains or websites (collectively “Websites” and “Services”). This notice explains what these technologies are, why we use them, and your rights to control our use of them. 

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites function, to work more efficiently, as well as to provide reporting information. 

Cookies set by the operator of a website (in this case, Knowde) are called “first party cookies”. Cookies set by parties other than Knowde are called “third-party cookies”. Third Party cookies enable third party features or functionality to be provided on or through the Website (for example advertising, interactive content, interaction with social media sites, and analytics). The parties that set these third party cookies can recognize your computer or mobile device both when you visit our Website, and also when you visit certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Website and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users and to enhance the experience of our Service. Third parties serve cookies through our Websites for advertising, analytics and other purposes. 

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below:

Essential website cookies

These cookies are strictly necessary to provide the Service to you through our Websites. Essential cookies allow you to use our Services and to enable access to various features such as a unique user session, and to enable access to secure areas. Knowde serves these cookies directly, and they are described as follows:

NamePurposeProviderExpiration
active-userMaintains your logged-in user sessionwww.knowde.comWhen you close your browser
_knowde_sessionwww.knowde.comWhen you close your browser
XSRF-TOKENwww.knowde.comWhen you close your browser

Performance and functionality cookies

These cookies are used to enhance the performance of our Websites and our Services but are not essential. However, if you disable these cookies, certain functionality may not be available to you. These cookies and the parties that provide them are described below:

NamePurposeProviderExpiration
intercom-id-kz85lq6cEnables in-app chat sessionsknowde.com9 months
__cfduidImproves the performance of web analytics and loading times for web pagescrazyegg.com1 year

Analytics and marketing cookies

These cookies collect information that helps us understand how the Websites and Services are being used by our customers, how effective our marketing campaigns are, and to generate new marketing leads and insights. These cookies and the parties that provide them are described below:

NamePurposeProviderExpiration
IDEEnables advertisements relevant to you to to be presented on this and other websitesdoubleclick.net13 months
_pk_ses.1.c52eAnalytics that help us better understand your usage of our Websiteknowde.com30 minutes
_pk_hsr.1.c52eknowde.com30 minutes
_pk_id.1.c52eknowde.com13 months
_pk_id.1.a3e8www.knowde.com13 months
_gat_UA-90765503-2Google analytics that help us better understand your usage of our Website. For more information, see the official Google Analytics pageknowde.com1 minute
_gidknowde.com24 hours
_gaknowde.com2 years
_gcl_auknowde.com90 days
_ceirCrazy Egg web analytics that help us better understand your usage of our Websiteknowde.com5 years

Social networking cookies

These cookies are used to enable you to share content from our Websites that you find interesting on third-party social networking sites and other websites. These third-party websites may also use these cookies for advertising purposes. These cookies and the parties that provide them are described below:

NamePurposeProviderExpiration
frEnables Facebook to present relevant advertising to youfacebook.com90 days

Other tracking technologies

Cookies are not the only way to track visitors to a website. Knowde and our third party partners may use other similar technologies such as clear GIFs (also known as “tracking pixels” and “web beacons”). Clear GIFs are small graphics files that contain an identifier that recognizes when a user visits our Websites. This allows our third-party partners to monitor traffic patterns between websites, communicate with cookies, to understand if you have come from an advertisement displayed on a third party Website, to monitor the success of marketing campaigns and to improve site performance. These technologies typically rely on cookies to function, so disabling cookies in your browser will impair their functionality.

How can I control cookies?

You have the right to decide whether to allow cookies when using our Websites and Services. Most browsers allow you to control cookies as part of their settings and preferences. Please refer to your specific browser for instructions on how to disable, limit and delete cookies. 

The following links are provided for your convenience. Click on the relevant link below to access detailed information regarding cookie settings. Should your browser not be listed here, you should review the help pages for your specific browser to see what features are offered for adjusting your cookie settings:

  1. Microsoft Internet Explorer
  2. Google Chrome
  3. Safari
  4. Firefox

Note that if you disable, limit or delete cookies, our Websites may not function properly, and this may prevent you from using our Services.

Where can I find more information about cookies?

You can learn more about cookies at the following third-party Websites:

Updates to this Cookie Policy

Knowde may update this Cookie Policy from time to time, therefore revisit this page to stay informed about our use of cookies. The date at the top of this Cookie Policy indicates when it was last updated.